Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@prepaidphonezone.com. Please note that returns will need to be sent to the following address: 6930 Engle Rd. Ste T, Middleburg Hts, OH 44130 

If your return is accepted, we’ll send instructions on how and where to send your package. Return shipping cost will be covered by you. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at phone number: (888) 614-3435 or support@prepaidphonezone.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

No Refunds on prepaid plan refills once applied to cell phone number. Please be sure to input correct phone number, carrier and plan to refill.  Invalid number entries will result in refund of plan cost but may exclude the convenience fee. 

Subscriptions/Auto-Pay

Some items in our store may be offered to you as a Auto-Pay refills. This cancellation policy lays out how you can change or cancel these kinds of purchases.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@prepaidphonezone.com.